Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

TechLearnersHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://techlearnershub.online and use our educational services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account on our platform
• Enroll in our AI tools courses or educational programs
• Subscribe to our newsletter or marketing communications
• Fill out contact forms or request information
• Participate in surveys, contests, or promotions
• Communicate with our customer support team

Personal information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through third-party payment processors)
• Educational background and professional information
• Account credentials (username and encrypted password)

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits
• Clickstream data and navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about usage patterns. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Deliver personalized content and advertisements
• Measure the effectiveness of our marketing campaigns

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, operate, and maintain our educational platform and courses
• Account Management: To create and manage user accounts, process enrollments, and track course progress
• Communication: To send course materials, updates, newsletters, and respond to inquiries
• Payment Processing: To process transactions and send billing information
• Personalization: To customize content and recommend relevant courses based on your interests
• Analytics: To analyze usage patterns and improve our services
• Marketing: To send promotional materials about our courses and special offers (with your consent)
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Research: To conduct internal research and improve our educational methodologies

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processing companies
• Email service providers
• Cloud hosting services
• Analytics platforms (Google Analytics, Facebook Pixel)
• Customer relationship management systems
• Learning management system providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If TechLearnersHub is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

3.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Regular backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

5.2 Correction

You may request correction of inaccurate or incomplete personal information.

5.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

5.4 Opt-Out

You may opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

5.5 Cookie Management

You can manage cookie preferences through your browser settings or our cookie consent tool.

5.6 Do Not Track

Some browsers have "Do Not Track" features. Currently, we do not respond to Do Not Track signals.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected personal information from a child under 18, we will delete that information promptly.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By using our services, you consent to this transfer and processing.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us at the information provided below.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

We process your data based on the following legal bases: consent, contract performance, legal obligation, and legitimate interests.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your information
• Legal, regulatory, tax, accounting, or reporting requirements

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. Material changes will be communicated through prominent notices on our website or via email. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

14. Additional Information

14.1 Analytics and Advertising

We use Google Analytics and Facebook Pixel to collect information about website usage. These services use cookies to collect data about your interactions with our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

14.2 Email Communications

When you enroll in our courses or subscribe to our newsletter, we will send you transactional emails related to your account and courses. You may opt out of promotional emails but will continue to receive important account-related communications.

14.3 Social Media

Our website may include social media features and widgets. These features may collect your IP address and page visits and may set cookies. Your interactions with these features are governed by the privacy policies of the companies providing them.

By using TechLearnersHub services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.