Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At TechLearnersHub, we are committed to providing high-quality educational experiences in artificial intelligence and technology. We understand that sometimes a course may not meet your expectations. This Refund Policy explains our refund procedures, eligibility criteria, and the process for requesting refunds.

1. 30-Day Money-Back Guarantee

If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your original purchase date, provided you meet the eligibility criteria outlined in this policy.

1.1 Eligibility Requirements

To be eligible for our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded more than 30% of available course materials
• You must not have received a certificate of completion for the course
• The course was not purchased during a special promotional period with non-refundable terms
• You have not previously received a refund for the same course
• Your account is in good standing without any violations of our Terms & Conditions

1.2 Refund Processing Time

Once your refund request is approved:

• Refunds are processed within 5-10 business days
• The refund will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive email confirmation once the refund has been processed

2. Course Bundles and Subscription Services

2.1 Course Bundles

For course bundles (multiple courses purchased together at a discounted price):

• Refund requests must be made within 30 days of purchase
• The entire bundle must be eligible for refund (none of the included courses can exceed 30% completion)
• Partial refunds for individual courses within a bundle are not available
• If you have accessed or completed any course in the bundle beyond the eligibility threshold, the entire bundle becomes non-refundable

2.2 Monthly Subscriptions

For monthly subscription services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing cycle
• No refunds are provided for partial months
• Upon cancellation, you will retain access until the end of your paid period
• If you cancel within the first 30 days of your initial subscription, you may request a full refund

2.3 Annual Subscriptions

For annual subscription services:

• Refund requests must be made within 30 days of the initial purchase
• After 30 days, annual subscriptions are non-refundable
• You may cancel at any time, but will retain access through the end of your paid annual period
• No partial refunds are provided for unused months

3. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

3.1 Completed Courses

• Courses where you have completed more than 30% of the content
• Courses for which you have received a certificate of completion
• Courses where you have downloaded more than 30% of materials

3.2 Special Promotions

• Courses purchased during special promotional sales marked as "non-refundable"
• Free courses or courses provided as gifts or promotional offers
• Courses included in corporate or institutional bulk purchases (separate terms may apply)

3.3 Expired Refund Period

• Any course purchased more than 30 days ago
• Courses where refund eligibility criteria are not met

3.4 Third-Party Services

• Third-party tools, software, or services purchased through our platform
• External certification exam fees
• Physical materials or books shipped to you

3.5 Abuse of Refund Policy

• Refunds will not be granted if we determine the refund request constitutes abuse of our policy
• Multiple refund requests from the same user may result in denial and account suspension
• Downloading all course materials before requesting a refund is considered policy abuse

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, follow these steps:

1. Contact Customer Support: Email us at [email protected] or call +1 351 401 5579
2. Provide Required Information:
   • Your full name and account email address
   • Course name and purchase date
   • Order/transaction number (found in your purchase confirmation email)
   • Brief explanation of your refund request (optional but helpful)
3. Wait for Review: Our team will review your request within 2-3 business days
4. Receive Decision: You will receive an email notification regarding the status of your refund request
5. Refund Processing: If approved, your refund will be processed as outlined in Section 1.2

4.2 What Happens After Refund Approval

Once your refund is approved and processed:

• Your access to the course will be immediately revoked
• Any certificates earned will be invalidated
• Downloaded materials must be deleted and may not be retained or used
• You will be unable to re-enroll in the same course at a promotional price

5. Technical Issues and Course Quality

5.1 Technical Problems

If you experience technical difficulties preventing you from accessing or completing a course:

• Contact our technical support team immediately
• We will work diligently to resolve the issue within 48 hours
• Technical issues alone do not automatically qualify for refunds
• If we cannot resolve the issue within a reasonable timeframe, we will consider refund requests on a case-by-case basis
• The 30-day refund period may be extended if technical issues prevented reasonable course access

5.2 Course Content Issues

If you believe course content is significantly different from what was advertised:

• Report the issue to our quality assurance team
• Provide specific examples of misleading information
• We will investigate and take appropriate action
• If claims are substantiated, we will offer a full refund regardless of completion percentage

6. Special Circumstances

6.1 Medical or Personal Emergencies

We understand that unexpected circumstances may prevent you from completing a course. In cases of serious medical emergencies or other extenuating circumstances:

• Contact us as soon as possible to explain your situation
• We may require documentation (medical certificates, etc.)
• We will review requests on a case-by-case basis
• Options may include refunds, course transfers, or extended access periods
• These considerations are made at our sole discretion

6.2 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us immediately
• Provide proof of duplicate purchase
• We will issue a full refund for the duplicate purchase
• This exception applies regardless of the 30-day window

6.3 Payment Errors

If you are charged incorrectly due to:

• System errors
• Pricing discrepancies
• Unauthorized charges

We will investigate immediately and issue appropriate refunds or corrections.

7. Chargebacks and Disputes

7.1 Chargeback Policy

If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended pending investigation
• We reserve the right to permanently terminate accounts that initiate chargebacks without first attempting to resolve issues with us
• You will be required to provide evidence supporting your chargeback claim
• If the chargeback is found to be invalid, you may be liable for costs associated with the dispute
• Successful chargebacks may prevent future purchases from our platform

7.2 Dispute Resolution

We encourage resolving all payment disputes directly with us before involving financial institutions. We commit to:

• Responding to all refund requests within 2-3 business days
• Providing clear explanations for any refund denials
• Working in good faith to resolve all legitimate concerns
• Escalating unresolved issues to senior management when necessary

8. Corporate and Institutional Purchases

For corporate, educational institution, or bulk purchases:

• Different refund terms may apply as specified in your agreement
• Refund policies will be outlined in your corporate contract or purchase order
• Contact your account manager for questions about corporate refunds
• Standard refund policies may not apply to custom training solutions

9. Gift Purchases

For courses purchased as gifts:

• The gift purchaser may request a refund within 30 days of purchase if the gift has not been redeemed
• Once a gift is redeemed, the 30-day refund period begins from the redemption date
• Gift recipients must meet all standard refund eligibility criteria
• Refunds for gifts are issued to the original purchaser's payment method

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. When we make changes:

• The "Last Updated" date will be revised
• Material changes will be communicated via email to registered users
• Changes apply to courses purchased after the effective date
• Courses purchased before policy changes remain subject to the policy in effect at the time of purchase

11. Contact Information for Refund Requests

12. Additional Information

12.1 Refund Alternatives

If you're not fully satisfied with a course but don't qualify for a refund, consider these alternatives:

• Course Exchange: Exchange for a different course of equal or lesser value (one-time courtesy)
• Account Credit: Receive account credit for future course purchases
• Extended Access: Request additional time to complete the course
• Additional Support: Access to extra tutoring or mentorship resources

12.2 Quality Commitment

We are committed to providing exceptional educational experiences. If you're unsatisfied with a course, we want to know why. Your feedback helps us:

• Improve course content and delivery
• Update outdated materials
• Address instructor performance issues
• Enhance platform usability

12.3 Fair Use of Refund Policy

Our refund policy is designed to protect legitimate customer interests while preventing abuse. We monitor refund patterns and reserve the right to:

• Limit refunds to users with excessive refund history
• Deny refunds that appear to exploit our policy
• Terminate accounts that systematically abuse the refund system
• Require additional information before processing refunds for users with multiple refund requests

13. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions provide additional consumer protections that cannot be waived by this policy. In such cases, the more favorable terms will apply.

14. Acknowledgment

Thank you for choosing TechLearnersHub for your AI and technology education. We are committed to your success and satisfaction.